It has been brought to our attention that a very small number of club members are experiencing problems paying for their Fanderson membership, merchandise or services.
Although PayPal has been our card payment processor without problem for many years, it appears that some members are no longer being given the option to simply pay by card (instead only being offered to use/open a PayPal account). Please be assured that this is not something that Fanderson has asked to be put in place.
We’ve also been advised of a separate problem whereby PayPal is suggesting that a membership has to be set up as an automatically annually-renewing transaction. Again, this is not something that Fanderson has asked to be put in place.
We are investigating both of these problems with PayPal, but it is proving difficult as they’re sporadic and don’t seem to be following any pattern (ie, location, amount being purchased etc).
Some members have found that clearing their browser history has cleared the problem.
Other members have found using a different browser works, or completing the transaction on their phone, instead of a computer.
We ask any members experiencing difficulties such as these to email us with:
- your name
- your location (country)
- what you were trying to buy
- total order amount
- your browser (eg, Internet Explorer, Firefox, Safari, Chrome)
- the type of computer you’re using (eg, Windows desktop, Windows laptop, Apple laptop, iPad, Android phone)
- screenshots of the payment screen and any error messages that you are getting.
Thanks.
